3 Signs of a Poor Spare Parts System
Posted: October 5th, 2010 | By: Eagle Tech
Spare parts inventories only function properly when they are properly managed. Proper management entails planning scheduling, monitoring, and procurement. When any of these components are out of line, you have a recipe for problems, the kind that involve a broken piece of machinery and not enough spare parts to fix it.
Fortunately, a spare parts system [...]
Filed under: Manufacturing | Tags: eagle technologies, Engineering, factories, inventory, machinery, maintenance, Manufacturing, preventative maintenance, spare parts | 1 Comment »
3 Tips for Maximizing Your Facing Operations
Posted: September 30th, 2010 | By: Eagle Tech
Another term for customer service within the manufacturing field is facing operations. The term is bestowed on the people whose faces are often seen by the people who buy the products. Facing operations, however, entail more than customer liaison. The personnel in this department find themselves performing tech support, small business advisory and industry [...]
Filed under: Customer Service | Tags: customer satisfaction, Customer Service, Engineering, facing operations, Manufacturing | No Comments »
Utilizing Your Customer Service Department for R&D
Posted: September 9th, 2010 | By: Eagle Tech
Hybrid motors, conveyor systems, and packaging materials are just a few of the products and equipment that Eagle Technologies Group, and companies like us, manufacture. Ultimately, we make the equipment used to produce the products you use every day. However, our equipment, machinery, and the products produced by them don’t always come problem-free. That’s why [...]
Filed under: Customer Service | Tags: conveyor systems, Customer Service, eagle technologies, Engineering, Hybrid Motors, machinery, maintenance, packing materials, R&D, research and development | No Comments »
How to Make the Most Out of Your Customer Service Call
Posted: August 26th, 2010 | By: Eagle Tech
Few people understand that a simple call to customer care can contribute to the development of a new product or an update on an old model. In fact, the relationships between engineering and customer care are an important research and development resource. To help companies like Eagle Technologies implement the much-needed changes required to properly [...]
Filed under: Customer Service | Tags: customer care, Customer Service, eagle technologies, Engineering, machinery, maintenance, product development | No Comments »
Involving an Automation Integrator with Machine Building Experience in the Installation Process can make all the Difference!
Posted: July 8th, 2010 | By: Eagle Tech
Your automated system is complete and your factory is ready for the installation process. It’s at this point where the project can come to a fork in the road. The installation can go smoothly or be a source of constant headache. By choosing an firm with a proven track record of System Integration driven by years [...]
Filed under: Automative, Factory Automation | Tags: Automated system, design, Engineering, installation, maintenance, workstation | No Comments »