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Customer Care Rep: The All Knowing

Posted: December 2nd, 2010 | By: Eagle Tech


Customer care representatives in the manufacturing industry are not given the credit they deserve for the job they perform. Plant managers call with questions on the machine, payments, account issues and orders. It is up to the customer care representative to field all of these questions. But, how can a simple sales person know so much about the machines? They can’t. The customer care representative must be able to determine the nature of the customer’s problem and help if possible. Some of the more intricate issues are sent to the engineering department, but customer care representatives often perform the minor things.


Filed under: Automative, Customer Service, Manufacturing | Tags: , , , , , , , | 8 Comments »

How to Make the Most Out of Your Customer Service Call

Posted: August 26th, 2010 | By: Eagle Tech


Few people understand that a simple call to customer care can contribute to the development of a new product or an update on an old model. In fact, the relationships between engineering and customer care are an important research and development resource. To help companies like Eagle Technologies implement the much-needed changes required to properly [...]


Filed under: Customer Service | Tags: , , , , , , | No Comments »